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Netflix CEO: Our future audience may be AI lifeforms

Edward C. Baig
USA TODAY

Twenty to fifty years from now, when “you’re starting to get into some serious AI,” Reed Hastings isn’t sure whether Netflix is going to be entertaining you or entertaining the artificially intelligent bots.

Founder and CEO of Netflix Reed Hastings smiles during a keynote at the Mobile World Congress in Barcelona, Spain, Monday, Feb. 27, 2017.

The Netflix founder and CEO opined on the future during an interview on stage at Mobile World Congress here.

“What’s amazing about technology is it’s really hard to predict,” he says. “What we do is try to learn and adapt rather than try to commit to one particular view of what’s going to happen. And if virtual reality takes off we’ll adapt to that, if it becomes contact lenses that have amazing powers we’ll adapt to that.”

Hasting’s appearance at the mobile industry’s signature trade shindig was largely focused on Netflix’ experiences globally. Last January, Netflix expanded to 130 countries and is now just about everywhere, with one big exception — China. About half of Netflix’s nearly 100 million streaming members are international.

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The company has been on a roll lately. In January, Netflix (NFLX) easily beat Wall Street earnings forecasts, boosted by international subscribers. The stock is trading at $143.41, not far off its 52-week high.

Hastings discussed the appeal behind the company’s international push.

“If you’re a filmmaker in Spain or Italy you’re excited about Netflix because it can give global reach for your film.” Hastings said he’s seen strong mobile usage throughout Africa, Middle East, Asia.

Indeed, Hastings doesn’t think there’s anything uniquely American about the Netflix viewer. “I don’t know if I would call it an American experience. It’s on a mobile phone, it’s on a Samsung TV. Fundamentally, the Internet is the most global medium we’ve ever seen and we’re trying to continue to learn how to do things well on the Internet.”

Hastings says Netflix is investing heavily around the world on network servers, and improving the connection. “Five or ten years from now the quality of Netflix on all of your devices will be just incredible and we don’t know exactly what that is. But we know that the Internet is allowing new experiences to get created.”

Meantime, Netflix is offering more content with a distinctly international flavor.

For example, a Spanish show called Cable Girls is a 1920s period-piece about the original women hired to work telephone switchboards in Madrid. The sci-fi series 3% is produced out of Brazil.

We want to “give global producers a global audience to entertain,” Hastings said.

Netflix spent the first couple of years delivering mostly Hollywood content. Now the company is developing relationships with producers in Turkey, Korea, Japan and elsewhere.

“The most surprising thing has been the tastes of people around the world,” Hastings says. “The story of the Internet is connecting people everywhere, and the role that we play in it is around stories of all types.”

And he believes binge viewing appeals everywhere. “The original binge view was the novel” that you stayed up late to read or read on the beach at your leisure.

“The Internet has brought back binge viewing to human beings and it’s just a much better way than watching a show every week. And you’re going to see most linear networks convert to binge viewing, and that’s very exciting.”

What’s unknown right now is whether the audience binge watching many decades from now will be mostly robot or human.

Email: ebaig@usatoday.com; Follow USA TODAY Personal Tech Columnist @edbaig on Twitter

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