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Federal Trade Commission

FTC settles with TracFone over data throttling

Brett Molina
USA TODAY
The logo of the Federal Trade Commission is seen sewn into the carpet in their Commissioner's Conference Room inside the FTC headquarters in Washington, D.C.

TracFone will pay the Federal Trade Commission $40 million to settle charges that the prepaid mobile provider intentionally slowed the data speeds of heavy users.

In a statement released Wednesday, the FTC says consumers with a Straight Talk, Net10, Simple Mobile, or Telcel America plan before January can claim a refund.

The agency claims TracFone deceived customers with its prepaid unlimited plans, slowing down data speeds -- called "throttling" -- or cutting off customers who hit a fixed limit during a 30-day window.

"The issue here is simple: when you promise consumers 'unlimited,' that means unlimited," said Jessica Rich, director of the FTC's Bureau of Consumer Protection, in a statement.

The lawsuit is the latest in a string of settlements aimed at wireless providers accused of misleading consumers. Last month, the agency settled with T-Mobile for $90 million over bill "cramming," where customers are charged for third-party services without their consent. The FTC has also cracked down on unauthorized in-app purchases, targeting companies including Apple, Amazon and Google.

Follow Brett Molina on Twitter: @brettmolina23.

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